1. General Information

These terms and conditions regulate the use of the online store available at https://www.alexmestre.com and the purchase of products offered by the website owner:

Owner: Alexandre Martínez Mestre
Tax ID (NIF): 43209103S
Address: Carrer Sant Pere, 12. Palma (Balearic Islands), Spain
Email: hola@alexmestre.com

Accessing the store and placing an order implies full acceptance of these terms and conditions.

2. Products

• The available products are described with their main features, images, and prices.

• Prices include VAT and other taxes applicable in Spain, but do not include shipping costs, which will be calculated during the checkout process.

• Handmade artisan products may present slight variations in color, size, or finish, which are part of their unique nature.

3. Purchase Process

• Users must complete the order form with correct and complete information.

• The general steps are: select product → add to cart → review order → confirm details → make payment.

• You will receive an order confirmation email once your order has been successfully completed.

4. Payment

• Payments are made through secure gateways (credit card, PayPal, or other available methods on the website).

• Payments are immediate and processed using SSL security protocols.

5. Shipping and Delivery

• Orders are shipped to the address provided by the customer.

• Delivery times are approximate and shown during the checkout process; they may vary depending on availability and the carrier.

• Shipping costs are indicated before confirming the order.

6. Right of Withdrawal

• Customers have the right to withdraw from the purchase within 14 calendar days from the date of receipt of the product, according to Articles 102 and following of the Spanish Consumer Rights Law (Real Decreto Legislativo 1/2007).

• Products must be returned in their original condition and without signs of use.

• Return shipping costs are borne by the customer, unless otherwise indicated.

7. Warranty for Handmade Products

• All artisan products in the store are handmade, and each piece is unique.

• The minimum legal warranty of 2 years covers manufacturing and material defects, in accordance with Spanish law.

• It does not cover damages caused by misuse, improper transport, natural wear, or unauthorized modifications.

• Unauthorized repairs, modifications, or restorations void the warranty.

8. Liability

• ÀLEX MESTRE is not responsible for damages resulting from incorrect use of the product.

• The store is not liable for transport-related issues if the product is rejected by third parties.

9. Data Protection

• Personal data collected during the purchase process is used solely to manage the order and send information related to the store.

• See our Privacy Policy for more information.

10. Applicable Law

• These terms and conditions are governed by Spanish and EU law.

• In case of dispute, both parties submit to the courts of Palma (Balearic Islands), Spain, unless the law designates another competent authority.